Users of Infinity Multi-Sports Ltd:

Multi-Sports Clubs, Football Academies, Holiday Camps; Birthday Parties and School Services

By booking onto any Clubs, Camps and any other services provided by Infinity Multi-Sports Ltd, you hereby confirm your acceptance of these Terms and Conditions. You also agree that you have the right, authority, and capacity to abide by these Terms.

Our aim as a leading sports coaching provider is to develop, improve and encourage children to keep active and healthy through an array of multi-sports activities during term time and school holidays.

Child’s information

Upon booking your child’s place with Infinity Multi-Sports Ltd, it is your responsibility to ensure all information provided to us is correct, including any medications, allergies, special education needs and emergency contact information. These can be updated at any point by logging in to your Elite account on Pembee or alternatively you can email charlie@infinitymultisports.co.uk with any additional information you wish to tell us.

Payments

Infinity Multi-Sports Ltd accepts payments by, credit card, debit card, childcare vouchers and tax-free government scheme. In other circumstances bank transfers may be accepted.

All places must be booked and paid for in advance of attendance via our website. Childcare vouchers must be selected at the checkout and then payment transferred from your own voucher provider account. When sending payment please use your child’s name and booking reference so we can allocate the payment accordingly. Once this has been done, please email us on info@infinitymultisports.co.uk to confirm. No bookings are confirmed until 100% of the funds have been received by our team.

Marketing - Social media, Website, Promotional Material

From time to time, we may take photographs or videos of children using our services for promotional purposes. When booking your child’s place there is a box to confirm your acceptance of this. You can change your mind and withdraw consent of this at any time by emailing charlie@infinitymultisports.co.uk or updating your child’s profile on the booking system.

Camp Schedule and Activities

Infinity Multi-Sports Ltd do endeavour to provide the sports advertised on promotional material but under circumstances out of our control there may be changes to the activity schedule or venues. Each camp day will include a minimum of four sporting activities with the option to join in Arts & Crafts throughout the day. Camp timetables are a guide and subject to change. If in the event a venue is unable to accommodate us, we will do our best to give you as much notice as possible.

Cancellation and Refund Policy

You can cancel a booking up to 14 days before the first date of your booking and we will refund you in full. Childcare vouchers or tax-free scheme payments are non- refundable; however, your account will be credited with the value and usable against a future booking.

Due to unforeseen circumstances, we may have to cancel some dates, but we will endeavour to give as much notice as possible and offer alternative options if available, or refund all monies paid for the dates cancelled by Infinity Multi-Sports Ltd

In the instance of an uncontrollable circumstance such weather related, virus epidemics and natural disasters no refunds will be issued, however we will endeavour to transfer your booking to another date free of charge.

If any of the after-school clubs should be cancelled by the schools directly, no refunds will be offered, alternatively we will offer transfers to future club dates.

Illness Policy

If your child is going to be absent from a session, parents/carers must notify our team no later than 8:00am on the morning of. If a child is absent without explanation, staff will contact the parents/carers of the child to check their whereabouts. If staff have any concerns about the child’s whereabouts after attempts to contact the parents, they will contact the Designated Safeguarding Leader who will contact the appropriate authorities.

If your child has been sick in the last 24 hours, please call our team on 01303 894569 to seek advice on whether suitable to attend. In the case of illness, we offer a credit note for future sessions.

If your child is suspected of having COVID-19 please seek the necessary advice via the NHS and please do not send your child to our clubs/camps unless they have had a negative test.

Pricing

Multi-Sports Clubs, Football Academies and Holiday camp prices are displayed on the website. We reserve the right to increase or decrease our prices dependent on demand. Likewise, from time to time we may offer discounts or special offers to encourage bookings to ensure the camps and clubs are fully subscribed. No refunds of price difference will be issued. Credits may be applied to your account at the discretion of management. Discount codes cannot be applied retrospectively and must be applied at the time of booking.

School services are a tailored options and prices are available upon request.

Mobile Phones and Electronic Devices

Children are allowed to bring mobile phones and electronic devices to clubs and camps; however we do ask them to keep them in their bags until the end of sessions. All children with mobile phones will be asked to play them in the phone box, this allows staff to keep them safe during programmed activities.

Lost and Personal Property Infinity Multi-Sports Ltd does not have the storage capacity to hold on to lost belongings. They will be kept for a maximum of two weeks after first found. If not collected after this time the items will be donated to a local charity

Infinity Multi-Sports Ltd Sports is not liable for any damages or lost property, please ensure clothing, lunchboxes and sports bottles are named.

Insurance

Infinity Multi-Sports Ltd have public liability and employer’s liability insurance to cover all children, parents and staff using our services.

Accidents, First Aid and Incidents

Accidents and injuries are a possibility of playing any sports. We reduce the risk of injuries by checking and replacing broken equipment regularly and briefing children before use and play. If in the rare circumstance there is an injury or accident, there are procedures in place. To view the full Accident, First Aid and Incident Policy please email charlie@infinitymultisports.co.uk for a copy.

At the time of booking it is the parent/guardian’s responsibility to ensure that Infinity Multi-Sports Ltd are made aware of any medical conditions, allergies, behavioural issues, special needs, disabilities, nutritional requirements and existing injuries prior to attending any camps, club or service Infinity Multi-Sports Ltd provide. Any injury or medical incident that arises from non-disclosure of the any of the above is the full responsibility of the parent or guardian.

Safeguarding

As a childcare provider the safety of children is our highest priority and all legal obligations in relation to safeguarding are taken extremely seriously. If there is any reason to suggest child neglect or abuse this will be reported to Ofsted and local authorities for investigation.

Exclusion and Behaviour

We promote positive behaviour at our Clubs and Camps but for any reason including but not limited to bullying, inappropriate behaviour, harassment or repeat incidents we reserve the right to exclude any child. No refunds will be offered for missed days as a result of exclusion. For full details please request a copy of our Positive Behaviour Policy.

Infinity Multi-Sports Ltd reserve the right to reject any bookings from parents with children where our team cannot meet the needs of the individual or repetitive disruption and disregard to the rules at camp.

Complaints Procedure

If you would like to make a complaint about our services, we would love the opportunity to discuss any concerns with you. If you could please request a copy of our complaint form in writing to charlie@infinitymultisports.co.uk within 14 days of your experience and we will get back to you as soon as possible.

Website

Infinity Multi-Sports Ltd only operates one website www.infinitymultisports.co.uk and is not liable for any damages, without limitation, resulting from use of the website. We make every effort to offer a fully secure online booking service via Pembee and disclaim any liability for any security issues that may occur. If you experience any technical issues when using the website, please email charlie@infinitymultisports.co.uk

Copyright

All content included on www.infinitymultisportsco.uk and company social media channels including text, graphics, images and logos is intellectual property of Infinity Multi-Sports Ltd, unless otherwise stated, and is protected by copyright laws.

Policies and Procedures

Requests for full copies of the following policies can be emailed to our team on charlie@infinitymultisports.co.uk